Support

Email support@aitern.ai for help with Aitern installation, configuration, workflow behavior, account access, privacy, or security questions.

Response expectations

We aim to respond to support requests within two business days. Include the Shopify store domain, the task ID or run ID if available, and a short description of what happened.

Workflow troubleshooting

• Open Aitern task history from the Shopify Admin app to review the latest status.
• Use the debug trail on a task detail page when reporting a failure.
• For product image compression, include the product title and media IDs if available.

Data and account requests

For privacy, deletion, or data access requests, email support@aitern.ai with the Shopify store domain and request type.